Last Updated: January, 8, 2025

These Terms & Conditions govern the use of the RAYDN website and the purchase of RAYDN products through authorized retailers or our physical store. By using this website or purchasing RAYDN products, you agree to the following terms.

1. General Information

RAYDN is a brand owned by OONOCO COLLECTION LTD, based in Taipei, Taiwan. Our products are available for purchase through authorized retailers and in our physical store.

2. Product Information & Availability

• Product specifications and availability are subject to change without notice.

• While we strive for accuracy, we do not guarantee that product descriptions, pricing, or images are error-free.

3. Purchases & Payments

• RAYDN products can only be purchased through authorized retailers or directly in our physical store.

• We do not process orders directly through our website as of this moment.

4. Returns & Refunds

• Returns and refunds are subject to the policies of the retailer from whom the product was purchased.

• Customers are responsible for return shipping costs unless the item is defective.

5. Warranty & Crash Replacement

• We offer a 5-year limited warranty covering manufacturing defects.

• A crash replacement program is available at a discounted price.

• Warranty claims require proof of purchase and images of the issue.

(For full details for crash replacement and warranty claims, please refer to our Service & Warranty Claims page.)

6. Limitation of Liability

• RAYDN/OONOCO COLLECTION LTD is not responsible for injuries, damages, or losses resulting from improper product use, modifications, or failure to follow instructions.

• Cycling involves inherent risks, and the user assumes full responsibility for their safety when using RAYDN products.

7. Intellectual Property

• All content, images, logos, and trademarks on this website are the property of OONOCO COLLECTION LTD and may not be used without permission.

8. Governing Law & Disputes

• These Terms & Conditions are governed by the laws of Taiwan.

• Any disputes arising from the use of this website or the purchase of RAYDN products shall be resolved under Taiwanese jurisdiction.

9. Changes to These Terms

• We reserve the right to update these Terms & Conditions at any time.

• Any changes will be posted on this page, and continued use of our website or products constitutes acceptance of the updated terms.

10. Contact Information

For any questions regarding these Terms & Conditions, please contact us at:

contact@oonoco.com

OONOCO COLLECTION LTD, Taipei, Taiwan